Privacy Policy
ENG. Mahmoud Hassan – Maintenance & Reliability Engineering
Effective Date: December 23, 2024
Introduction
This Privacy Policy explains how ENG. Mahmoud Hassan (“we,” “us,” “our,” or “the Website”) collects, uses, discloses, and safeguards your information when you visit our website (engmahmoudhassan.com). Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.
We are committed to protecting your privacy and ensuring you have a positive experience on our website. This policy applies to all information collected through our website and any related services, sales, marketing, or events.
Information We Collect
Information You Provide Directly
We collect information that you voluntarily provide to us, including contact form information such as first name and last name, email address, company or organization name, subject of inquiry, and message content.
For newsletter subscriptions, we collect your email address and any additional information you choose to provide.
For email communications, we collect your email address, message content, and any attachments or files you send.
For consulting inquiries, we collect your name, contact information, professional details, information about your organization and maintenance challenges, and any documents or data you share during consultations.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage, including browser type and version, operating system, device type, IP address, and device identifiers.
We also collect usage information such as pages visited, time spent on pages, links clicked, search queries, referral source, and interaction with website features.
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies may be used for analytics, personalization, and remembering preferences. You can control cookie settings through your browser.
Information from Third Parties
We may receive information about you from analytics providers such as Google Analytics, email service providers, and social media platforms if you interact with our content.
How We Use Your Information
Primary Uses
We use your information to respond to inquiries and contact form submissions, provide consulting services and professional guidance, send newsletter emails and updates, confirm subscriptions and manage preferences, and provide customer support.
We also use information to improve website functionality and user experience, analyze website performance and user behavior, identify technical issues, personalize content, and create aggregated anonymized analytics reports.
For marketing and engagement, we may send promotional emails with your consent, notify you about new articles, resources, or services, conduct surveys, request feedback, or promote offers or events.
For legal and security purposes, we use information to comply with laws, protect against fraud or security threats, enforce our Terms and Conditions, and defend legal claims.
Basis for Processing
We process your information based on your consent, legitimate interests, legal obligations, or contractual necessity when providing consulting services.
How We Share Your Information
No Third-Party Selling
We do not sell, trade, or rent your personal information to third parties. Your information is kept confidential and used only for the purposes stated in this Privacy Policy.
Permitted Disclosures
We may share information with service providers such as email service providers, hosting providers, analytics services, and payment processors when applicable. These providers are contractually obligated to protect your information.
We may also disclose information to comply with legal requirements, protect our rights, investigate fraud or security issues, or protect user safety.
In the event of a business transfer such as a merger or acquisition, your information may be transferred as part of that transaction, and you will be notified.
Aggregated and Anonymized Data
We may share aggregated, anonymized data that cannot identify you personally for research, analysis, marketing, or service improvement.
Data Security
Security Measures
We implement technical, administrative, and physical security measures to protect your information, including encryption during transmission, access controls, secure storage, regular system updates, and password protection.
Limitations
No security system is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your passwords and account information.
Data Breach Notification
If a data breach occurs that compromises your personal information, we will notify you in accordance with applicable laws.
Your Privacy Rights and Choices
Access and Correction
You have the right to request access to, correction of, or deletion of your personal information by contacting info@engmahmoudhassan.com.
Newsletter Unsubscribe
You can unsubscribe from our newsletter at any time using the unsubscribe link in emails or by contacting us directly.
Cookie Control
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Marketing Communications
You can opt out of promotional emails by using the unsubscribe link, contacting us, or updating your communication preferences.
Do Not Track
Our website does not currently respond to Do Not Track signals. You can manage tracking through browser settings.
Data Retention
Retention Period
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Deletion
When information is no longer needed, it will be deleted or anonymized. Aggregated anonymized data may be retained indefinitely.
Newsletter Subscribers
If you unsubscribe, your email will be removed from the mailing list, though some information may be retained for legal compliance.
Third-Party Links and Services
External Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
Social Media
If you interact with our content on social media platforms, their privacy policies apply.
Analytics
We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies and may share data with Google. You can opt out through browser settings or Google’s opt-out tools.
International Data Transfers
Your information may be transferred to and processed in jurisdictions outside your country. By using the website, you consent to such transfers.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect information from children under 13. If such information is identified, it will be deleted promptly.
California Privacy Rights (CCPA)
California residents have the right to know, delete, opt out, and not be discriminated against for exercising privacy rights. Requests can be made via info@engmahmoudhassan.com.
European Privacy Rights (GDPR)
EU residents have rights including access, rectification, erasure, restriction, data portability, objection, and lodging complaints with data protection authorities. Requests can be made via info@engmahmoudhassan.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on the website, the effective date will be updated, and email notification may be sent if applicable. Continued use of the website constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or your privacy rights, contact us at info@engmahmoudhassan.com.
Phone: +966502057535 (Saudi Arabia) or +21007031217 (Egypt).
You may also use the contact form on the website or reach out via LinkedIn.
Data Protection Officer
For privacy-related inquiries, contact info@engmahmoudhassan.com.
Last Updated: December 23, 2024
Version: 1.0
Appendix: Cookies Used on This Website
Analytics cookies track website usage and user behavior for up to two years.
Preference cookies remember your settings for up to one year.
Session cookies maintain your session during visits and expire at the end of the session.
Marketing cookies track marketing effectiveness for up to six months.
You can control cookies through your browser settings or by contacting info@engmahmoudhassan.com.